Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, the box not opened or taken of from the box and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
A fee of 3% of transaction or total transaction charges (which ever is higher) would be charged for cancellation. If the item is already shipped and package returned total shipping would be charged (depending on weight of goods) even the customer selected free shipping which is not in fact free for us. Please note if customer ordered a pre-order bike from our range marked at the description as pre-order, and made a payment already without consulting availability and delivery time with Electric Power and with any reason looking for refund we will charge transaction fee, we automatically were charged by STRIPE – payment service company for this order which is 3% for stripe and no any fee for PayPal as PayPal refunds are fully refundable without any charge. In case the customer ordered the product using card and looking for refund before the product was sent out we charge 3% for transaction fee we was charged by STRIPE which is non refundable for us whatsoever and full refund is available for PayPal payments. In case the customer purchased the bike and we started to processing the order like the payment to our supplier for the bike the return is only possible after the customer returned the package to us. In case when customer changed his mind and looking for cancellation for order and refund but tracking number was given to customer (meaning the package is on the way) we can only do that when the package arrived to customer and then was returned back to us as we have no control of the package (like cancelling the shipping, change of address) once the tracking number was given and it’s delivery time. Please note we always make an huge effort to deliver the package the fastest as possible to customer as we know every customer is expecting that and the delivery time is usually 7 days, meaning it’s approximately delivery time and can be shorter or longer from any reason not controlled by us like Bank Holidays, weekend orders, suppliers shipping methods, collections times of the package from us or our suppliers or many other reasons.
We do not do the exchanges once the product was opened or used. If you need to exchange it and your product hasn’t been opened or used please send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please also note that some of the products we ship are sent out outside of Ireland.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.